Frequently Asked Questions

Orders are processed within 1-2 business days and delivered in 2-4 business days. From 50 € order value, shipping is free.

Yes — after shipping, you will receive an email with a tracking link. You can also find the status in your account under "Orders".

Yes. Delivery times and shipping costs for AT/CH can be found in the checkout; you can select the country in the footer.

As long as the order has not yet been shipped, contact us as soon as possible — we will try to adjust or cancel it.

If you are not satisfied with your order for any reason, you can return it within 30 days without giving any reason.

The 30-day return period begins when:

• you (or a person designated by you who is not the carrier) receives your goods;
• you receive the last item of your order if it was shipped in multiple packages; or
• you receive the last part of your order if it was delivered in multiple shipments.

Returns should be as easy as possible. Your order comes with a free return label. If you want to return an item, return it within 30 days of receipt by dropping off the package with the designated carrier.

Returns with the enclosed label are usually free of charge.

Please note: Heavy or bulky items such as punching bags may incur additional return shipping costs due to size and weight. These may be approximately the same as the original shipping costs.

If you have any questions about your return, our customer service will be happy to help you.

Refunds will be processed once your return has been received by us and reviewed by our returns team. No refund will be made before the goods arrive at our warehouse.

Once your return has been approved, we'll refund the same payment method you used to make the purchase, unless otherwise agreed.

Refunds can take up to 14 days from receipt of your return, but we process most refunds within 5 business days.

Please note: Additional costs for express or special shipping will not be refunded. How quickly the amount appears in your account after processing depends on your payment provider.

Yes, items purchased during a sale can still be returned.

We do not currently offer a direct exchange.

If you want a different size or color, simply return the item you originally ordered and place a new order for the item you want.

Once your return has been received and processed by us, we will refund the amount according to our return policy. While this is different from the classic exchange, it allows us to process it faster — and ensures that your desired item is available.

Our essentials are regular. Measurements per size can be found in the size chart on each product page.

Machine wash at 30°C, turned inside out. Do not bleach, do not tumble dry - this will keep prints and embroidery beautiful for a long time.

We rely on BCI cotton, labels made of 100% recycled polyester and FSC-certified tags made of recycled paper.

Visa, Mastercard, PayPal and Klarna (invoice & installment purchase).

For credit card and PayPal upon completion of the order; for Klarna in accordance with the Klarna terms and conditions.

No, you can also order as a guest. With an account, you can track orders and use the wish list.

Use "Forgot Password" on the login page — you will receive a reset link by email.